Returns & Exchanges
At Alfaparf Milano, we are committed to providing professional-grade hair care excellence. If you are not completely satisfied with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer support team or log into your account portal to request a Return Merchandise Authorization (RMA) number within 30 days of receipt.
Prepare the Package
Securely pack the unused items in their original professional packaging, ensuring the RMA number is clearly written on the outside of the box.
Ship the Items
Send your package back to our distribution center using a trackable shipping method to ensure safe arrival and processing.
Quality Inspection & Refund
Once our salon experts verify the product condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing